Alert Fatigue
In the medical quality improvement literature literature, there is acknowledgement of a phenomenon called “Alert Fatigue.”
I’ll give you the wikipedia definition: Alarm fatigue or alert fatigue occurs when one is exposed to a large number of frequent alarms (alerts) and consequently becomes desensitized to them. Desensitization can lead to longer response times or missing important alarms.
I believe my life is currently a series of alert fatigue for different kinds of alarms/alerts. And today, dear readers, I am going to rant about alert fatigue with text messages.
To get started, I will out myself as the Xennial/Oregon Trail Generation member that I am. I’m in that awkward group that is too young to be Gen X and too old to be a millennial. We are a microgeneration defined by growing up as technology grew up. One of the coolest days in my childhood was when I got this phone:

And the most fun thing I did in elementary school was play the original, green screen version of The Oregon Trail. Our teachers were fairly convinced the new “computer lab” was just a fad.

Facebook didn’t come out until the year after I graduated from college. The iPhone didn’t come out until I was in my clerkship year of med school.
Because I grew up with the evolution of communications technology, I feel like I’ve also grown up with the evolution of spam.
1st it was by snail mail. And people slowly stopped using snail mail socially.
2nd it was by telephone. And people slowly stopped calling on the phone socially.
3rd it was by email. And people slowly stopped writing emails socially.
Now it is by text.
Video-chatting seems to be the next wave of communication. Will that be the next wave of spam too?

I get multiple spam texts a day. It was worse during the election season. At any given time I have unread texts in the double digits on my phone. I used to love texts. I’m a self-admitted introvert. Picking up the phone to talk to someone (even just to order a pizza) still gives me palpitations. I once thought texts were awesome. Let me tell you know why I now HATE THEM.
- People try to communicate ideas that are too complex via text. If we have to exchange more than 1-2 texts to get an idea across it should be an email (if non-urgent) or a phone call (if urgent).
- People expect immediate responses from text messages. This used to be acceptable when you got 1-5 texts a day total. But my phone is dinging multiple times an hour. Some texts are important. Others are the Japanese restaurant I ordered from once in Pittsburgh telling me they are having a special. Due to alert fatigue, I now pretty much ignore them all.
- People text you to try and arrange a time for a phone call? WTF is this about? If it isn’t arranging a group call (aka herding cats), you both already have your phones in your hand. Just dial the number and speak. If the person can’t talk they won’t answer and they will call you back. (This has to be a product of the Xennial in my who is still delighted by my old swatch twin phone and answering machines).
I can’t remember the last time someone called me to talk about anything non-work related. The only non-work phone calls I get now are appointment reminders and obvious spam (so I don’t even pick up the phone). But when a real person calls me (like once every 6 months), I pay much more attention to it than to a text, email, or social media message. I’m generally convinced when someone calls me socially and unexpectedly, they are calling because someone died. Unannounced phone calls seem to have been elevated to that level of importance communication wise.
Am I just a jaded, stressed out, introverted, aging Xennial? Or are other people as fatigued by all of the unimportant “alerts” via text message/smart phone in their life too? Maybe not…a lot of people now strap the things to their arms in the form of smart watches.









He is not only a fabulous partner, but also a wonderful dad. We really are 50/50 in this parenting thing. Watching him toss the kids in the air, make them giggle with delight, and tenderly tuck them into bed makes my heart full.


